Refund policy

Refund & Returns Policy

Please read our refund and returns policy carefully before placing an order with Traction Bikes.

Returns

We accept returns within 14 days of delivery, provided the following conditions are met:

• The item is completely unused and in brand new, as-sold condition.
• The item is in its original packaging, with all tags, accessories, and documentation included.
• The item is returned in person to our premises in Ramsgate, or the buyer arranges suitable fully insured delivery back to us at their own expense.

Items that have been used, assembled, ridden, modified, or are not in their original sealed condition will not be accepted for return.

To initiate a return, please contact us via our Contact page with your order number before returning any goods.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days if it meets the conditions above. Refunds will be issued to the original payment method.

Delivery charges paid at the time of purchase are non-refundable unless the goods are faulty or not as described.

Faulty or Damaged Goods

If your item arrives faulty or damaged, please contact us within 30 days of delivery with photographs and a description of the issue. Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement for goods that are faulty or not as described.

Warranty

Traction Bikes does not provide any warranty as standard. Optional paid warranty packages may be available at the time of purchase. If you have purchased a warranty, the terms of that warranty will apply as detailed at the point of sale.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund (subject to the conditions above) and place a new order.

Contact Us

If you have any questions about our returns policy, please get in touch via our Contact page.