Frequently Asked Questions

Frequently Asked Questions

Are Sur-Ron bikes road legal in the UK?
No. All three bikes we sell (Hyper Bee, Light Bee X and Ultra Bee HP) are supplied off-road only and are not type-approved for UK public roads in stock form. They are for private land, tracks and motorsport use.
Which Sur-Ron should I buy?
It depends on the rider. The Hyper Bee suits younger and beginner riders, the Light Bee X is the all-round trail bike, and the Ultra Bee HP is the flagship for experienced riders. See our full comparison at /pages/compare-sur-ron-bikes.
Do you offer finance?
We offer Payitmonthly finance over 12 months. Payitmonthly charge no interest and no fees, but the bike costs more when you buy it on finance: £99 more on the Hyper Bee, and £149 more on the Light Bee X, and £199 more on the Ultra Bee. That difference is ours, not theirs, and it is why we quote an APR rather than 0%. Everything is fixed for the 12 months, there is no deposit, and nothing is added later. Apply from the product page; a decision usually takes minutes. Representative 8.6% APR. Subject to status, 18+ UK residents only. Traction Bikes is a credit broker and not a lender. Full costs for every model are at /pages/finance.
How long does delivery take?
UK warehouse models usually arrive within around 3 to 5 working days. Pre-order models shipped from the China warehouse take around 40 to 60 days. Mainland UK delivery is free. See /pages/delivery for full details.
Do the bikes come with a warranty?
Yes. Every bike includes a 12-month warranty. Extended warranty cover is also available at checkout.
What age is the Hyper Bee suitable for?
Sur-Ron design the Hyper Bee around riders roughly age 8 and up. The seat height adjusts from 630 to 710 mm and a parental remote lets an adult limit speed and cut power.
Can I return my bike?
Yes. Unused bikes can be returned within 14 days. Pre-orders can be cancelled at any time before dispatch for a full refund. See our returns policy at /policies/refund-policy.
Can I collect in person?
We do not have a public showroom yet. Our dedicated storefront opens in late 2026. For now we operate online with nationwide delivery, and collection can be arranged on pre-paid orders only. See /pages/find-us.
How do I get support?
Message us on WhatsApp from any page, or email contact@tractionbikes.co.uk. We are a UK-based team and happy to help you choose the right bike.